Email updates your hostel team can trust

Keep guests informed and the team aligned

Hostel Mate tracks every reservation and fires off a friendly email that covers arrival details, payment status, and house rules. Travellers get what they need, and your crew sees the same timeline inside the PMS.

It's the simplest way to keep hostel management communication tidy: no forwarding chains, no forgotten confirmations, just clear updates in everyone's inbox.

Why automated emails help hostel teams

• Consistent tone: every message keeps your hostel personality, right down to the signature.
• Real-time triggers: confirmations, amendments, and cancellations go out seconds after they hit the PMS.
• Fewer manual tasks: no more copy-paste between inboxes - staff can focus on greeting guests.
• Proof on demand: every email is logged alongside the booking, so the team can revisit any promise in two clicks.

Guests feel looked after, and the team trusts the PMS to tell the same story to everyone.

Plug it in once and let it run

Drop your SMTP credentials into Hostel Mate, choose the templates you need, and hit save.

Need a refresher? Check the email setup guide for screenshots and troubleshooting tips.

A quick win from the front desk

A late-night group arrived after their train was cancelled. The automated email with keypad codes and quiet-hour notes meant they let themselves in without waking the on-call manager.

The next morning, the team already had replies logged in Hostel Mate, so breakfast check-in took minutes.

Let email handle the routine

Switch on the integration once and keep using it every day: smoother hostel communication, better guest reviews, and fewer late-night inbox dives.