About Hostel Mate

We make straightforward software for hostels. Easy to start. Ready to scale.

15+
Countries
60k+
Beds managed
99.9%
Uptime
24/7
Support

Running a hostel is a hands‑on job. Our job is to keep the tools out of the way. With bed‑level control, quick check‑ins, clean payments, and calm syncing to OTAs, Hostel Mate helps your team stay focused on guests and growth.

What we build

One platform, purpose‑built for hostels.

Property Management (PMS)

See every bed and room at a glance. Drag‑and‑drop moves, group holds, long stays, and audits—without spreadsheet gymnastics.

Direct Booking Engine

A fast, mobile‑friendly checkout guests actually finish. Flexible rates and policies, add‑ons, and payments that tie out in reports.

Channel Manager

Real‑time sync with major OTAs so calendars match and overbookings drop.

Our mission & values

We ship dependable, human‑friendly tools that make each shift smoother.

  • SimplicityFewer clicks. Clear words. If it feels like work, we fix it.
  • ReliabilityStable, quick, and predictable—so reception can trust it at 2 a.m.
  • Customer focusWe listen, ship small improvements often, and support you like a partner—not a ticket number.
  • IntegrityStraight pricing and plain language. No surprises and no lock‑ins.

Our story

We started in the UAE with a small team and one goal: remove friction from hostel operations.

We learn at the front desk, release improvements regularly, and keep a simple promise: make it easy for the people who use it every day.

Milestones

  1. 2020

    Founded by Kemet Holding to modernize hostel operations with a clean, cloud‑based PMS.

  2. 2021

    First public release in the UAE: bed & room management, payments, and core reports.

  3. 2022

    Launched the Direct Booking Engine and Channel Manager with real‑time sync.

  4. 2024

    Added insights for rates, occupancy trends, and channel mix.

  5. 2025

    Expanded across three continents and rolled out automation for pricing and housekeeping.

Frequently asked questions

Yes. That focus lets us do bed‑level workflows right.

Absolutely. We import your data, set up rates and taxes, connect OTAs and payments, and train your team.

We support secure online payments and refunds with clear reconciliation in reports.

Human support during business hours, with 24/7 monitoring for urgent issues.