Real Reviews: Why Owners Are Switching to Hostel Mate
Rated 5.0/5.0 on Capterra • 4.2/5.0 on Trustpilot
Don't just take our word for it. Read honest feedback from hostel managers worldwide who use our PMS to eliminate double-bookings and reclaim their time.
Verified Hostel PMS Testimonials
Worth it just for that alone.
Erin S.
Manager | Hospitality
"I was a bit skeptical at first honestly, tried a few other systems before this one. But this one is really build for hostels. The all-in-one side of it is what gets me, I don't have to jump between different tools anymore. Minor gripes here and there but nothing that's made me want to switch."
Reliable and comprehensive
Samy S.
Managing Director | Hospitality
"Great experience and very reliable service. I feel like I can expand and improve my business service with no limit."
very up-to-date
Iprahim A.
Manager | Hospitality
"It’s nice having everything, payments, bookings, and the calendar, in one tab instead of jumping between five different programs. Support is usually pretty quick too"
Makes managing a busy hostel way less stressful
Anonymous User
Customer Service | Hospitality Industry
"I'd give it a solid 10/10. It made our work much more organized and less stressful. Definitely worth it if you want to save time."
The most intuitive Hostel PMS I've used
dav s.
CEO | Hospitality Industry
"Very easy to use, we really glad that we picked this saas. Very cheap and have everything based to the price we paid."
Top-tier support and seamless OTA sync
matt a.
Consultant | Hospitality Industry
"Hats off to the customer support, they reply right away. Best software I've ever tried, and I spend a lot on testing the others."
Why Hostel Managers Prefer Hostel Mate
Based on verified reviews, these are the top benefits of our hostel management system:
Kill the Double-Booking Headache
Instant sync across all booking channels. Owners report a 100% reduction in overbooking errors after switching.
Centralized Channel Management
Manage dorms and private rooms across OTAs without leaving the dashboard. Total control over your inventory.
Zero Training Needed for New Hires
The interface is built for the high-turnover nature of hostels. New staff can handle check-ins and payments immediately.
Best Value Cloudbeds Alternative
Get enterprise-level features like automated payments and channel management without the enterprise price tag.
Instant Customer Support
We don't do 'tickets' that take days. Our team is available when you have an actual guest in front of you.
Automation That Saves Hours
From automated guest emails to payment processing, we handle the boring stuff so you can focus on the guest experience.
How We Compare to Traditional Hotel Software
Built for Shared Inventory
Standard hotel software treats every bed as a room. We handle dorms, bunks, and private rooms natively, making your pricing and availability accurate 24/7.
Transparent Monthly Pricing
Starting at $19/month. No setup fees, no commissions on your bookings, and no hidden charges. Just straightforward software.
Support by Hostel Experts
You aren't talking to a call center. You're talking to people who understand the unique challenges of running a hostel.
Hostel PMS Frequently Asked Questions
Reviewers consistently rate us 5/5 for Ease of Use. While mastering deep analytics takes some time, the day-to-day operations like check-ins and calendar management are incredibly simple.
Yes. Hostel Mate acts as a central hub for all your OTAs (Booking.com, Hostelworld, Airbnb, etc.), ensuring your bed availability is updated instantly to prevent double bookings.
Hostel Mate is designed to be a more affordable alternative to Cloudbeds, specifically for small to mid-sized hostels. You get the same core features—channel management and automated payments—at a fraction of the cost.
Ready to Manageyour dream Hostel?
