Pricing update for new Hostel Mate subscriptions (effective 1 Mar 2026)
We are updating our prices for new subscriptions to reflect the product improvements and expanded support we've delivered. Existing Hostel Mate customers keep their current rate as long as their subscription remains active. This notice explains what is changing, why we are updating pricing, and what remains the same.
Pricing notice
- Effective date
- 1 Mar 2026
- Applies to
- new subscriptions created on or after the effective date
- Does not apply to
- existing active subscriptions (grandfathered pricing)
What is changing
Monthly plans (USD):
| Plan | Previous (reference) | New (from 1 Mar 2026) |
|---|---|---|
| Basic (monthly) | $30 / month | $34 / month |
| Advanced (monthly) | $37 / month | $45 / month |
Annual plans (USD, billed annually):
| Plan | Previous (reference) | New (from 1 Mar 2026) |
|---|---|---|
| Basic (annual) | $27 / month (=$324/yr) | $32 / month (=$384/yr) |
| Advanced (annual) | $33 / month (=$396/yr) | $43 / month (=$516/yr) |
Notes
- Prices shown in USD. Taxes and any applicable fees are additional.
- "Previous" amounts are provided for transparency only; they remain in effect solely for existing customers who keep an active subscription.
What is not changing
- Your data, service quality, and SLAs remain unchanged.
- Current customers keep their existing price while their subscription stays active (no action required).
- All core capabilities of Hostel Mate, the hostel management software (PMS), reservation system, and channel manager, continue to be available in the same plan tiers. (Keywords: hostel management software, hostel PMS, hostel reservation system, hostel channel manager).
Why we are updating pricing
Over the past year, we have invested in reliability, support coverage, and features that reduce operational workload and help drive occupancy. Adjusting pricing for new subscriptions allows us to continue improving the product while maintaining dependable service for every hostel we serve.
Recent and upcoming product enhancements
(Tailored to hostel operations; highlights below focus on outcomes. Edit the bracketed examples as needed.)
| Workstream | Outcome |
|---|---|
Channel manager expansions, broader and more stable OTA connectivity. | fewer manual updates, fewer errors, more consistent occupancy. |
Direct booking engine upgrades, a faster booking flow, mobile-first design, and improved rate rules. | higher direct bookings, lower commission costs. |
Revenue & pricing tools, configurable restrictions, seasonal rules, and demand-based nudges. | more consistent ADR and better utilization. |
Front desk & housekeeping, streamlined check-in and automated assignments. | quicker turnovers and fewer missed cleanings. |
Payments & compliance, simplified payment requests, automated retries, and SCA-ready flows. | fewer failed payments and better cash flow. |
Reporting & analytics, clearer occupancy, channel mix, and pacing dashboards. | quicker decisions and easier forecasting. |
Security & performance, faster page loads, improved uptime targets, and expanded audit logs. | a more resilient daily workflow. |
Frequently asked questions
Only new Hostel Mate subscriptions created on or after 1 Mar 2026. Existing customers keep their current rate as long as they maintain an active subscription (grandfathered pricing).
No. Your current rate continues unchanged while your account remains active and on its current plan.
Moving to a different plan tier after 1 Mar 2026 adopts the new pricing for that tier. Remaining on your existing plan keeps your current price.
Reactivations after 1 Mar 2026 use the new pricing.
Yes. Annual plans retain a lower effective monthly rate compared with monthly billing (see table above). Annual amounts are billed in full at the start of the term.
Pricing is shown in USD. Local taxes, duties, and any payment processor fees may apply at checkout and on invoices.
No. All plan inclusions remain as published on our Pricing page. The software continues to cover hostel PMS, reservation management, channel management, payments, housekeeping, and reporting capabilities, exactly as documented.
Email support@hostelmate.co or contact your account representative.
Contact
- Sales inquiries
- sales@hostelmate.co
- Customer support
- support@hostelmate.co
- Billing questions
- billing@hostelmate.co