Actionable insights, operational advice, and growth strategies.
Since 28 September 2026 Booking.com no longer sends guest phone numbers to your PMS. What changed, where the number still is, and how hostels reach late guests.
A group can fill thirty beds with one email, or wreck a weekend. How to price groups, structure the deposit, run the rooming list, and know when to say no.
How to set a cancellation policy that protects hostel revenue: free-cancel windows, deposits, no-show rules, and when non-refundable rates earn their discount.
Nine copy-paste guest message templates for hostels, booking confirmation, pre-arrival, check-in, review ask, plus when to send each and on which channel.
Dorms fill the building, privates steady the money. The real math of a hostel's room mix: revenue per square metre, who books each, and when to convert.
Guests book in one currency, pay in another, and every city taxes them differently. How to set up hostel currencies and taxes so totals finally match.
OTA payouts never match your booking value. Here's how to reconcile Booking.com, Hostelworld and Expedia payments, catch the deductions, and stop losing money.
